FAQs

FAQs2019-06-11T22:18:35+00:00

Frequently Asked Questions:

To sign up for Sweet Pea, you’ll need to download our mobile application, which you can find here. Currently, Sweet Pea is only available on iOS.

Once you have downloaded the app, you can sign up by logging in through your Facebook account, or manually entering your phone number, first name, last name, age, date of birth, gender, and email address. You will only have to sign up once.

After you have signed up for Sweet Pea through one of these methods, your Sweet Pea account will be ready to use.

Fall 2019. You can sign up for the android waiting list here.

Answer their icebreaker with a thoughtful message! We think the best way to show someone you’re interested in them is to start a conversation.

If you don’t want to make the first move, you can invite someone you’re interested in to start the conversation. 

There are a few reasons this might be happening.

Bad network connection. Make sure you are somewhere with good reception or a stable wifi connection.

Your settings might be too narrow. Try expanding your search radius and age range to find more matches. If you are a VIPea, consider changing your deal breaker preferences.

If you swiped through matches after midnight, the app may have registered those swipes against the next day’s daily match limit. 

Outdated software. Make sure you have updated your OS to the latest available version, and updated Sweet Pea to the most recent version available as well.

Software loading error. Try force quitting the app and reopening it. If this does not work, try uninstalling and then reinstalling Sweet Pea.

If you live in a rural area, or outside of a metropolitan city, its possible that there simply aren’t any other users around. If this is the case, we hope you like Sweet Pea enough to tell your friends about it.

If you think this is the result of a bug or software problem, please email support@sweetpea.co

People who answer your icebreaker or invite you to start a conversation will show up under the “New Messages” section of your inbox.

If you’re uninterested in continuing the conversation with someone who messages you or someone who invites you to start the conversation, swipe right or tap their message in the inbox to respond. 

If you aren’t interested, simply swipe left to delete their message or conversation invite. You won’t get any messages from them again on Sweet Pea, or see them on the home screen.

Your current conversations will show up at the top of the inbox under the section labeled “Conversations”

Outdated software. Make sure you have updated your OS to the latest available version, and updated Sweet Pea to the most recent version available as well.

Software loading error. Try force quitting the app and reopening it. If this does not work, try uninstalling and then reinstalling Sweet Pea.

If you live in a rural area, or outside of a metropolitan city, its possible that there simply aren’t any other users around. If this is the case, we hope you like Sweet Pea enough to tell your friends about it.

If you think this is the result of a bug or software problem, please email support@sweetpea.co

All the messages from people who want to chat with you will show up in your inbox. If you’re uninterested, simply swipe left and you won’t get any messages from them again. If you want to continue the conversation with someone, swipe right or tap on a message to continue the conversation.

We believe in a quality over quantity approach. We created Sweet Pea to mimic the IRL social experience of meeting new people, and want to avoid overwhelming people with choice. 

Studies show that excessive swiping leads to lower quality connections, fatigue, and poor decision making. We want to avoid this on Sweet Pea.

We think this will make using Sweet Pea more manageable, and result in a higher quality social experience for everyone.

In order to use Sweet Pea, you must be at least 18 years old.

If you have not yet uploaded any photos to your Sweet Pea account, or currently have less than nine photos uploaded to your Sweet Pea account:

Go to your profile. Clicking the fourth icon on the tab bar at the bottom of the screen will take you there.

Below the header labeled “Profile Photos” you will see a plus sign in a circle. Click this.

  1. Clicking the plus sign will bring up a menu that will give you one or both of the following options to “Add a Photo”
  2. Pick from Photo Library
  3. Pick from Facebook
  4. Select which source you would like to upload your photo from.

Once you have found a photo you would like to upload, tap so select the photo. A menu will appear on the bottom of the screen. Click the word ‘Choose.’

You will then be taken back to your profile, where you can repeat this process to upload additional photos.

Sweet Pea currently allows users to uploaded a maximum of nine photos to their profile. If you wish to replace or delete photos you have currently uploaded, please look at our answer to the question “How do I replace or delete photos I have uploaded to my Sweet Pea profile?”

  1. Go to your profile. Clicking the fourth icon on the tab bar at the bottom of the screen will take you there.
  2. Double tap the photo you wish to either delete or replace.
  3. A menu that gives the following options will appear.
  4. Pick from Photo Library
  5. Pick from Facebook
  6. Remove this Profile Photo

If you wish to delete the selected photo, click “Remove this Profile Photo.” If you wish to replace the selected photo, click either “Pick from Photo Library” or “Pick from Facebook.”

Sweet Pea automatically selects the first photo, located furthest to the left of your line of photos, as your profile photo. To rearrange photos, or change your profile photo, please follow these instructions:

  1. Tap and hold the photo you wish to select as your profile photo or move. After about three to four seconds, you will see the photo shift slightly below your finger.
  2. Drag the selected photo to left of your currently profile photo. This will reorder the photos in your profile, and make the selected photo you have just dragged your new profile photo.
  3. You can use this same technique to rearrange the order of any of your uploaded photos.

To edit your profile information, such as your About Me, Q&A, Fun Facts, or additional info, go to the Profile page and tap to select what you’d like to change.

Discover connects you with people through searchable conversation topics. 

Want to meet someone interested in talking about technology? Movies? Music? It’s all there is discover. 

Tags are what allow people to search for and discover you / your icebreaker through discover. We think its fair that if you’re interested in discovering others, you should be searchable yourself. 

Unfortunately, no. Deleted messages are permanent, which is why we confirm you want to delete messages before deleting them. 

Click “Preview My Profile” at the top of the Profile page. 

You can control what push notifications you receive on the Settings page in the app. 

If you have signed up for Sweet Pea via Facebook, in order to change your gender, you will need to change your gender on Facebook.

If you have signed up for Sweet Pea via SMS, in order to change your gender, you will need to delete your account and sign up again. Please note that deleting your account will remove all of your matches and messages.

If you have signed up for Sweet Pea via Facebook, in order to change your age, you will need to change your age on Facebook.

If you have signed up for Sweet Pea via SMS, in order to change your age, you will need to delete your account and sign up again. Please note that deleting your account will remove all of your matches and messages.

Note: You must be at least 18 years old to sign up and use Sweet Pea.

Icebreakers are what help spark fun, interesting conversations on Sweet Pea. The social context icebreakers provide help people naturally start conversations with one another and makes Sweet Pea feel like more of a social network and less like a traditional dating app. 

Putting icebreakers front and center in the app helps us create and maintain a culture that values and prioritizes conversation. This culture is what keeps Sweet Pea a fun and interesting place.

Being creative and coming up with unique and original icebreakers is something that adds a ton of value to our community, but if you really can’t think of a good icebreaker on your own, we have a list of icebreakers you can choose from when you first create your account.

To undo an accidental left swipe on the home screen, you can either shake your phone to undo your left swipe, or tap the “…” menu in the upper right hand corner of the home screen and click the “Undo” option from the drop down menu.

If you are receiving too many inbound messages on Sweet Pea, there are a few ways to solve this problem.

  • Turn off ‘Discoverable’ in the app settings page. Turning off Discoverable will hide your profile from users who have not already messaged you.
  • Upgrading to VIPea will give you the option to only display your profile to people you have liked as well as the option to message first, which will reduce the number of inbound messages you receive or eliminate them all together.

To report someone, tap the ellipsis in the upper right hand corner of their profile photo and select the option that says “Report…”You will be able to select your reason from reporting them, as well as leave additional comments for Sweet Pea admins to review.

If you feel unsafe at any time, please do not hesitate to contact us at support@sweetpea.co

This person may have deleted their account or blocked you. However, if this happens frequently or unexpectedly, and you think its a bug, please email support@sweetpea.co

There are a few reasons this might be happening.

  1. Bad network connection. Make sure you are somewhere with good reception or a stable wifi connection.
  2. Outdated software. Make sure you have updated your OS to the latest available version, and updated Sweet Pea to the most recent version available as well.
  3. Software loading error. Try force quitting the app and reopening it. If this does not work, try uninstalling and then reinstalling Sweet Pea.

If problems persist, please contact support@sweetpea.co and we will work to resolve your issue as quickly as possible.

Click the “Delete Account” button located at the very bottom of the About page.

If you’re just looking to take a break from the app and want to avoid losing your matches, turn off discoverable or deactivate your account instead. 

You can toggle discoverable on and off at the top of the settings page. 

To deactivate your account, click the “Deactivate account” button at the bottom of the Settings page. 

Yes, if you delete your Sweet Pea account, all of your matches and messages will be deleted as well.

To avoid losing your matches, deactivate your account instead. 

To deactivate your account, click the “Deactivate account” button at the bottom of the Settings page. 

Discoverable lets you choose whether or not to have your profile shown to other users. Turning off Discoverable will hide your profile from users who have not already messaged you

Make sure you are somewhere with good reception or a stable wifi conntection before trying the following steps.

  1. Force quit out of the app and try reloading it.
  2. Check to make sure you have updated your OS to the latest available version.
  3. Check to make sure you have updated Sweet Pea to the latest available version.
  4. Try uninstalling and then reinstalling Sweet Pea

If problems persist, please contact support@sweetpea.co and we will work to resolve your issue as quickly as possible.

Information Related to Subscriptions

VIPea is the premium, paid version of Sweet Pea that gives members access to a number of premium features.

You can sign up to become a VIPea in the Sweet Pea app through the settings page, or via the home screen when you run out of daily matches.

A higher number of daily matches, access to premium filters, the ability to set dealbreakers, the ability to see a user’s message response rate, settings that increase your control over your Sweet Pea experience, dealbreakers, message read receipts, an ad free Sweet Pea experience, and our undying love for helping us stay in business.

All for just three dollars a month! 

Your VIPea membership will automatically renew.

If you cancel your subscription or turn off auto renew at least 24 hours prior to the end of your current subscription period, you will not be charged, and can continue using Sweet Pea as a free user for as long as you’d like. 

If you purchased a subscription to the Service using an Apple device or iTunes, Apple requires that you cancel your subscription through the Apple App Store on your Apple device, or through iTunes on your computer. Any cancellation procedures and/or requirements will be governed by the relevant Apple App Store terms.

To cancel your Sweet Pea subscription, please turn off the automatic renewal of your subscription through the Apple App Store or iTunes by following the instructions below. After the automatic renewal of your subscription is turned off, you will not be billed for any further subscription renewals, but you will continue to receive access to your subscription until your current subscription period to the Service expires.

To turn off the automatic renewal of your Sweet Pea subscription on your Apple device (iPhone, iPad or iPod), please follow the steps listed below. (Also, please note that this process is determined by Apple and these instructions could change from time to time at the sole discretion of Apple. You understand and agree that Peas and Love Corporation has no control over Apple’s decision to change and/or update the relevant terms. We recommend reviewing Apple’s help page for the most up to date instructions):

f you’ve subscribed to Sweet Pea using your Apple ID, refunds are handled by Apple, not Sweet Pea. All refunds are granted entirely at the discretion of Sweet Pea. To request a refund from Apple, please go here or follow the steps below:

Go to https://getsupport.apple.com/

Tap Billing & Subscriptions

Tap Subscriptions & Purchases

Tap Request a refund

When prompted, detail the reasons for your request

Yes, Sweet Pea will always be free to use with or without a VIPea subscription.

Please send an email to support@sweetpea.co with any questions or concerns you might have.